ExecUtron Development Corp.
Available Support Plans

• Processes And Procedure Development
• Efficiency Control And Planning
• Accounting, And More Importantly, Bookkeeping
• Computer O/S And Networking Anomalies (Mac and Windows)
• Purchasing/Receiving Process Control
• Peripheral Interfacing
• Forms Development And Implementation
• We can communicate with both your CPA and Computer Tech, on their level
• And So On...

More often than not, the question is a matter of procedure rather than software. Our Staff's extracurricular knowledge makes sure that the question being asked receives the actual answer being sought. It is much easier to simply say "Yes sir, just put your hands on the plunger and push down until you hear a loud BOOM...", rather than saying "instead of blowing-up your cat, why not just change the cat-box?" (and then accurately explaining how). We'd much rather save the cat, and so would you.

Our Support Department works as a team. If one person feels that they can't give a complete answer to a specific question, they will consult with another team member who can. Either way, an accurate and efficient answer will be given in terms that can be understood and that matches the answer sought.

EDC products, such as P.I.M.S., usually come with a 60-day full support package included. This package has a duration of 60 days from the purchase date of the product. Check with your Authorized P.I.M.S. Reseller to see if you qualify.

This plan includes the following benefits:

• Access to our Support Team, available by telephone or e-mail at the highest priority level.
• Direct e-mail access to our Provisioning and Engineering Departments (different response times apply).
• Same-day response time for all calls and e-mails received by 5:00pm PST.
• A 10% discount on custom developed output Forms, custom reports, and custom Plug-Ins.
• A 10% discount on major EDC product upgrades.
• Discounts on daily "On-Site" training, and other applicable hourly shop rates.
• A higher priority in the "custom jobs" queue.

If necessary, an attempt will be made to advise on hardware and operating system configurations and anomalies, as related to the usability and function of EDC products being supported. This is done as a courtesy, and if EDC deems it appropriate, you will be referred to the manufacturer of these other products. At no time will EDC support other "third-party" software.

Our Support Staff is often available to take your call immediately. If not, you will be placed in a queue or you may leave a detailed message.

All calls/e-mails received by 5:00pm PST will be processed and returned in 2 hours or less. Calls after 5:00pm PST might need to be returned the following business day (excluding weekends and holidays).

"Full Support" access to our Support Staff is available between the hours of 9:00am - 5:00pm PST, M-F

Our Provisioning and Engineering departments are only available by e-mail, and have no guaranteed response times. Contacting these entities usually involves referrals from our Support or Sales Staff, or special needs analysis or refinement.

BASIC PLAN:
The cost for an EDC Annual Support Plan is based on 15% of your current system list price or $750.00, which ever is higher. This Support Plan has a ceiling of $2,750.00 per anum.

** Hardware does not constitute "Current System".

DELUXE PLAN:
The cost for an EDC Annual Support Plan is based on 20% of your current system list price or $1,000.00, which ever is higher. This Support Plan has a ceiling of $3,250.00 per anum.
This plan includes the BASIC PLAN features and benefits plus the following:

If your call is not answered during normal business hours, a callback will be made within 1 hour of that call. A "secondary" number will also be provided for emergency after-hours situations.

• Custom programming modifications to satisfy a specific process or procedure need.
• In-House analysis of your physical data, either electronic or printed.
• Datafile repair, or special Data importation.
• Special hardware peripheral interfacing not supported by P.I.M.S.
• Support, setup, and/or training for any non-EDC product.
• In-House diagnostic or setup of your hardware.
• On-Site or In-House training.
• Consulting on Accounting, Bookkeeping, or other business functions, not P.I.M.S. specific.
• Any other situation beyond the scope of EDC Support Plans.

Each situation will be assessed and individually priced on a contract basis.